Privacy Policy

Who We Are

The website is operated by British Home Investors, part of the British Home Group. Our registered company name is Property Mine LTD

Website: www.britishhomeinvestors.co.uk
Company Registration: Property Mine LTD (UK)
Registered Address: Third Floor St. Peters House, 45 Victoria Street, St. Albans, Hertfordshire, AL1 3HZ

What Personal Data We Collect and Why We Collect It

We collect and process personal data to provide our services, manage memberships, and tailor our content and communications. This data is collected through forms, registrations, and interactions with our website.

Data we collect may include:

  • Identification Data: Full name, postal address, email address

  • Investment Preferences: Funding methods, investment budget, geographic interest

  • Account & Membership Data: Membership tier, purchase history, subscription status

  • Technical Data: IP address, browser type, cookies, login data

  • Transactional Data: Handled securely by Stripe during payment processing

We collect this data based on:

  • User consent when registering or submitting a form

  • Contractual necessity when processing a paid membership

  • Legal obligations such as record-keeping for financial transactions

We do not collect sensitive personal data, nor do we collect user-uploaded media.

Contact Forms

When you use our contact or registration forms, we collect the information you submit, including name, email, and investment preferences. This information is used strictly for:

  • Responding to your inquiry

  • Providing services you requested

  • Internal customer service follow-up

We retain form submissions for up to 12 months unless longer retention is required for contractual or legal reasons.

Cookies

Our website uses cookies to improve functionality and your user experience.

Cookies in use may include:

  • Session cookies to maintain login status

  • Preference cookies for user settings

  • Analytics cookies (via Google Analytics or similar tools)

  • Stripe cookies to support payment processing

You may disable cookies in your browser settings. However, this may impact certain features of our website.

Analytics

We use Google Analytics to understand website usage and improve our services. Data collected is anonymised and includes IP address, device type, and page activity.

Users may opt out of Google Analytics tracking via browser plugins or cookie settings.

Who We Share Your Data With

We do not sell or share personal data outside of the British Home Group without your explicit consent.

Third-party providers include:

  • Stripe (payment processing): Name, email, and billing data for paid memberships.
    Stripe Privacy Policy

  • Google Analytics (analytics and site usage data)

All third parties are contractually obligated to comply with UK GDPR standards.

How Long We Retain Your Data

We retain personal data only as long as necessary for the purpose collected:

  • Membership & account data: While your account remains active

  • Transactional/payment records: Up to 7 years (legal requirement)

  • Contact form entries: Up to 12 months

  • Analytics data: Typically up to 26 months (Google Analytics default)

You may request deletion of your data at any time (see below).

What Rights You Have Over Your Data

You have the right to:

  • Access any personal data we hold about you

  • Request correction of inaccurate or outdated data

  • Request deletion of your data (subject to legal constraints)

  • Withdraw your consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us [email protected]

Where Your Data Is Sent

We are a UK-only company. However, some data may be processed outside the UK/EU (e.g. Stripe or Google servers). In such cases, we ensure that:

  • The providers are certified under adequate safeguards (e.g., SCCs or ICO-approved mechanisms)

  • Data is protected according to UK GDPR standards

How We Protect Your Data

We use a combination of technical and organisational measures to protect your data, including:

  • Secure (HTTPS) web connections

  • Password-protected internal systems

  • Two-factor authentication for administrator access

  • Staff training on data protection practices

  • Periodic security audits and risk assessments

What Data Breach Procedures We Have in Place

In the event of a data breach, we will:

  • Notify affected individuals where required by law

  • Report the breach to the ICO within 72 hours if necessary

  • Review and resolve the breach cause and prevent recurrence

What Third Parties We Receive Data From

We do not currently receive user data from third parties, including advertisers.

What Automated Decision Making and/or Profiling We Do with User Data

We do not perform automated decision-making or user profiling that affects users’ legal rights or similar effects.